To Our Valued Customers:
We are continously looking for ways to improve not only in the service we provide, but also in the poducts we offer.  We would appreciate you taking a few minutes and completing our survey regarding your opinion of our company so that through your response we can continue to improve.  Delta rubber thanks you for your participation and appreciates you taking the time to complete the survey.

“You are the reason we exist!”
   
1.

Branch location you visit or call for service?
 Stockton      Modesto       Sparks       Salinas       Fresno       Elko       Sacramento

2.

Which service do you most often use?
Will Call      Phone Customer Service      Sales staff calls on your account.
3.

When you visit our company, how would you rate the attitude of our employee’s?
 Poor      Fair      Good      Excellent
4. When you call our company, how would you rate the attitude of our employee’s?
Poor      Fair      Good      Excellent
5. How would you rate our employee’s product knowledge when you visit our will call?
Poor      Fair      Good      Excellent
6. When you call our customer service personnel.  How would you rate their product knowledge?
Poor      Fair      Good      Excellent
7. If a sales representative calls on your account, how often do you see them?
Weekly       Monthly      Not very often? 
8. How would you rate the knowledge of our sales staff?
Poor      Fair      Good      Excellent
9. How would you rank Delta Rubber’s performance to other companies you do business with?
Poor compared to other companies     
Fair compared to other companies     
Good compared to other companies     
Excellent compared to other companies
10. How would you rate our response time for your quotes?
Poor      Fair      Good      Excellent
11. How would you rate our availability of products in stock?
Poor      Fair      Good      Excellent
12. How would you rate our overall quality of products?
Poor      Fair      Good      Excellent
13. How would you rate our on-time delivery performance?
Poor      Fair      Good      Excellent
14. How would you rate our flexibilty of deliveries to meet your needs?
Poor      Fair      Good      Excellent
15. Have you ever used our after hours service?
Yes      No      
16. If you have used our after hours service, how would you rate our service?
Poor      Fair      Good      Excellent
17. How would you rate our prices compared to our competitor’s?
Poor      Fair      Good      Excellent
18. How would you rate our response to a concern or complaint you might have?
Poor      Fair      Good      Excellent
19. Overall, how would you rate Delta Rubber’s performance?
Poor      Fair      Good      Excellent
   
  Comments:
   
Would you like the owner to contact you regarding this survey? If so, please fill in your contact information below and we will get in touch with you.
  Name
 
Phone
  E-mail
   
 

  Thank you for your input.